Jenvero Stats · Privacy · Terms · Delete your data

Delete your data

You can delete the data Jenvero Stats holds about you at any time, in any of these ways.

In the app

Open Accounts, then press Delete its data next to the account. The app deletes the account's access token and everything it collected from it: posts, insights, comments, stories and audience data. To delete your whole portal, email us.

From the platform

Remove Jenvero Stats in the platform's settings (Instagram or Facebook: Apps and websites; Threads: Website permissions; Google: third-party connections; TikTok: Apps with access). When Meta tells us you removed the app and asked for deletion, the data from that account is deleted automatically and you get a confirmation code you can check on this page.

By email

Email kieran@jenvero.com from the address you sign in with, saying what you want deleted. It is done within 30 days, and we confirm by email.

What is deleted

Access tokens straight away; posts, stats, comments, audience data and uploaded videos from the account; and, for a whole portal, your sign-in, tests, notes and briefs. Database backups roll over within 30 days.