Jenvero Stats · Privacy · Terms · Delete your data

Privacy policy

Last updated November 10, 2026

Jenvero Stats ("the app", "we") is run by Jenvero, Vancouver, British Columbia, Canada. This policy explains what the app collects, why, who it is shared with, and how to have it deleted. Contact: kieran@jenvero.com.

What we collect

• Your sign-in. Your email address, and your name if you sign in with Google. We keep a record of sessions so you stay signed in.
• Accounts you connect. When you connect a social account through the platform's official sign-in, we receive an access token and keep it encrypted (AES-GCM). We use it only to do what you see in the app.
• Data from those accounts, through each platform's official API, for the permissions you grant:
  • Instagram: your profile name, follower count, your posts and Reels with their captions and insights (views, reach, likes, comments, shares, saves, watch time), story insights, audience breakdowns (age, gender, country and city as totals), and comments on your posts with the commenter's username.
  • Facebook Pages: the Pages you choose, their posts and Reels with their insights, follower counts, and comments on those posts (with the commenter's name when Facebook provides it).
  • Threads: your profile, your posts with their views, likes, replies, reposts, quotes and shares, and follower counts.
  • TikTok: your basic profile and follower counts, and your videos with their views, likes, comments and shares.
  • YouTube: your channel, your videos with their views, watch time, retention and subscribers gained, and the public comments on your videos with the commenter's channel name (YouTube Data API and YouTube Analytics API).
  • X: your profile and your posts with their public metrics.
• Videos you upload to post with Post everywhere or as test edits, with the captions and settings you choose.
• Public posts of other accounts in your niche, for Format Radar and Peers: public videos, their captions, view and follower counts, and public comments. These come from the platforms' official APIs (such as Instagram's business discovery and the YouTube Data API) and from Apify, a service that collects public posts from search results.
• What you write in the app: test names, notes, niche settings, filming briefs, and replies to comments. A reply is sent to Instagram or Facebook only when you press Send reply, and goes out as your account.
• Logs of what the app did (collections, posts, errors), kept to fix problems.

How we use it

• To show you your stats, compare your posts, and run the tests and reports you ask for.
• To post your videos to the accounts and at the times you approve. Nothing is posted without your approval.
• To find formats and examples in your niche (Format Radar) and compare you with accounts you choose (Peers).
• To send you a weekly summary by email, if you receive one.
• To let your own AI assistant (Claude or ChatGPT) read your stats, only if you create a connector link for it.

We do not sell your data, use it for advertising, or use it to train AI models.

AI features

Some features use AI models run by Cloudflare Workers AI to describe a video's cover picture, read captions and name formats. The data is processed to answer that one request and is not used to train the models. If you connect Claude or ChatGPT, what that assistant reads is handled under its provider's own privacy terms.

Who we share it with

• Service providers who run the app for us: Cloudflare (hosting, database, file storage and AI processing), Resend (sending email), and Apify (collecting public posts; it receives search words, not your account data).
• The platforms themselves, when you ask the app to post or to read your data.
• Jenvero (Kieran), who sets up and supports your portal and can see it to help you, and people in your own organization you invite.
• Where the law requires it.

Google and YouTube data

Jenvero Stats' use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

The app uses YouTube API Services. By connecting YouTube you agree to the YouTube Terms of Service, and Google's handling of your data is described in the Google Privacy Policy. You can remove the app's access at any time on your Google account's third-party connections page. The app asks for read-only access to your channel and its analytics, and permission to upload videos only so it can post the videos you approve.

Meta, TikTok and X

You can remove the app's access in each platform's settings: Instagram (Settings › Website permissions › Apps and websites), Facebook (Settings › Business integrations, or Apps and websites), Threads (Settings › Account › Website permissions), TikTok (Settings › Security › Apps with access) and X (Settings › Security and account access › Apps and sessions).

How long we keep it

• Data from a connected account: while it is connected. Disconnecting deletes its access token straight away; choosing "Disconnect and delete its data" deletes everything the app collected from it.
• Videos uploaded for posting: deleted 2 days after they are posted, and never kept more than 30 days.
• Database backups roll over within 30 days, so deleted data leaves the backups within 30 days too.
• When you leave Jenvero, your whole portal is deleted within 30 days of your request.

How we protect it

Access tokens are encrypted at rest. Everything travels over HTTPS. Each client's data is kept separate and only that client's users (and Jenvero, to support them) can see it.

Your rights

You can ask to see, correct or delete your data, or ask a question about it, by emailing kieran@jenvero.com. We answer within 30 days. See how to delete your data. If you are in Canada you can also contact the Office of the Privacy Commissioner of Canada; in the EU or UK, your local data protection authority.

Children

The app is for businesses and creators and is not meant for anyone under 16.

Changes

If this policy changes, the date at the top changes, and clients are told by email about anything important.